Traditionally support has stopped at the gateway, how many times has turn it off and back on again been a solution to problems? Imagine having insight into what is actually happening? A device going rogue affecting network speeds, a new smart home bulb increasing traffic flows, malicious apps or websites building attacks. Retina can provide these insights and help you support your customers in a way that builds trust, reduces inbound call times and actually solves problems.
BlackDice Retina can provide dashboards to operator customers to release data insights and help with decision making. Not just identifying issues but also trends across the network and subscriber base, enabling future product decisions and increasing operational effectiveness.
